Best Practices Live Chat: Best Practices in Building Law Firm Professional Development (PD) Capability

Best Practices - PD Capability: OD10165

On Demand Webinar

Duration: 19 minutes

Presented by: Carla Swansburg, Vice President and General Manager (Canada), Epiq Systems

Registration Fee: Lex Mundi members - No Charge.

Course Description:

This Live Chat discussion will provide members with an overview of the professional development function, best practices for obtaining “buy-in” from your firm’s leadership for PD initiatives, ways to develop and implement professional development programs and how to establish key priorities. The Live Chat will discuss resources that are advised to build or expand a professional development program and have a strong professional development function at their firm.

You will take away information on:

  • External and internal resources for building a professional development program – what resources are needed
  • Why professional development is important for a law firm
  • How to get “buy-in” from firm leadership
  • What a professional development program should cover
  • How to structure effective professional development programs
  • Measuring success and determining return on investment for professional development


Carla Swansburg Vice President and General Manager (Canada) Epiq Systems

Carla leads the Canadian business for Epiq Systems. Epiq is a global legal services company that provides managed legal services to law firms and corporate clients, including eDiscovery, business process outsourcing, claims management services and other legal support through its 80 offices worldwide. The Canadian business is primarily focused on eDiscovery (electronic information management for disputes) and administering class actions, as well as information governance (supporting privacy and data security initiatives and managing data breach incidents).

Carla previously served as the Chief Innovation Officer for Blake, Cassels & Graydon LLP. In this role Carla was responsible for innovation in legal service delivery, legal pricing and alternative fee arrangements, project management and process improvement and knowledge management. This role included overseeing the investigation and implementation of emerging legal technologies. She also served as the Director of Professional Development for a number of years at Blakes. Prior to her role at Blakes, Carla was a commercial litigator, in private practice and then as Senior Litigation Counsel at one of Canada’s largest banks.

Carla speaks and writes regularly on topics relating to legal service delivery and technology, legal pricing, project management, design thinking and process improvement. She has a B.A. (Theatre) from Dalhousie University and an LLB/JD from Dalhousie Law School. Carla recently obtained an MBA from the Rotman School of Management (University of Toronto).

Registration and fees:

No Charge - Members/Non-Members - FREE

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Course Categories:

Business Development and Client Service
Law Firm Management
Process Improvement and Technology
Practice Area Expertise
General Legal Skills and Personal Development
Talent Management
Knowledge Management
Project Management