Best Practices Live Chat: Legal Project Management Best Practices Series: Guide to Law Firm Process Improvement - Improving Process in Your Firm

[On Demand - DL1058]

Duration: 45 minutes
Course Type: Audio Chat / PowerPoint Presentation
Course Registration Fee: Lex Mundi Member Fee:  No Charge

Course Description:

This course is available only to Lex Mundi members.

This Live Chat recording focuses on the question of how firms can use proven process improvement tools and techniques to generate efficiencies, reduce costs, offer leaner and faster delivery and meet their clients’ demands for service innovation.

With the increase in AFAs and wider adoption of legal project management, every law firm is now trying to work out how to manage and communicate process change effectively. Chris Bull, director at law firm advisors Kingsmead Square and author of ‘The Legal Process Improvement Toolkit’ and ‘Law Firms in the Digital Age’, leads this Live Chat recording, shares his practical experiences of applying process tools and methodologies to the legal arena, reviews the best practices, and answers your questions. 

At the conclusion of the program, attendees will have:

  • Several practical tools that are beneficial to increase process efficiency
  • An understanding of ways to utilize project management to reduce costs
  • A review of process tools and methodologies used in law firms




Chris Bull, Kingsmead Square

Chris has been a leading practitioner and pioneer in the field of professional firm business management for over 17 years. His work with clients focuses on assisting them to adapt, evolve and meet the challenge of the new legal and professional services world. Engagement objectives target the swift, successful execution of business plans and transformation of operational and financial performance. 

Within the legal services sector, Chris is closely identified with the accelerating transformation of the market and the implementation of new business models, advising on innovative transformation programmes, outsourcing and shared service strategies and the creation of a string of high profile new entrant Alternative Business Structures (ABS) in the UK market.

His appointment as Chief Executive of UK lawyers Osborne Clarke in 2000 was in the first wave of business professionals hired into law firm leadership roles. In his subsequent global management role at professional service outsourcing firm Integreon, he was one of the architects of their rapid rise to market leadership in the legal outsourcing space. As a member of one of the legal market's best known strategy consultancies, Edge International, he worked with clients in the UK, US and Europe. Chris has previously worked in blue chip leading consulting, accounting and financial services organisations (PriceWaterhouse, Ernst & Young and NatWest Bank).

One of the busiest speakers and writers on law firm operational management, Chris is a regular keynote speaker, chair and panellist at conferences in Europe and the US. He has been a regular guest tutor at Nottingham Law School’s innovative legal MBA programme and an active member of a number of advisory boards. He has authored two books published by Managing Partner/Ark: ‘Law Firms in the Digital Age’ (2012) and ‘The Legal Process Improvement Toolkit’ (2013).

MCLE/CPD Information:

To obtain MCLE/CPD credit for online courses through the Lex Mundi Learning Network, please refer to your jurisdiction’s regulating agency for information regarding MCLE/CPD self-filing instructions.

Registration and fees:

Lex Mundi Member Fee - No Charge

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Course Categories:

Business Development and Client Service
Law Firm Management
Process Improvement and Technology
Practice Area Expertise
General Legal Skills and Personal Development
Talent Management
Knowledge Management
Project Management